Shipping Cost and Timing

SHIPPING COST

We offer free shipping to the US and EU orders over $100+ USD. For orders under $100 USD, we charge affordable flat rate shipping:

Phone Cases

(All prices in USD)
US orders under $100 - $3.25 flat rate
EU orders under $100 - $3.29 flat rate
CA orders - $4.49 flat rate
AUS & NZ orders - $4.99 flat rate
Other Worldwide orders - $3.99 flat rate

Framed Portraits

(All prices in USD)
US orders under $100 - $7.97 flat rate
EU orders under $100 - $7.97 flat rate
CA orders - $9.97 flat rate
Other Worldwide orders - $9.97 flat rate

Canvas Portraits

(All prices in USD)
US orders under $100 - $5.97 flat rate
EU orders under $100 - $5.97 flat rate
CA orders - $9.97 flat rate
Other Worldwide orders - $14.97 flat rate

You will receive a tracking number within 3-5 business days after your purchase.

SHIPPING TIMES

For all orders, it generally takes 1-3 business days for our artists to design your custom portrait. Once designed and shipped, you can expect delivery in within 1-2 weeks depending on your location.

Delivery time estimates (once shipped) are shown below:
USA: 4-6 business days
CANADA: 8-10 business days
UK: 4-6 business days
AUSTRALIA: 10-12 business days

Important to Note:
• We offer a 'FIRST IN LINE' option on most items in our store. This options speeds up your artwork creation, as we move your pet photo to the front of the queue for our artists team. It does not speed up the courier's shipping time.

• If your order requires a new photo please understand that this will lengthen the production time.

• We cannot ship to Military addresses. In the event that you provided a military address at checkout, we will email you to request a different shipping address. If the cost of shipping to the new address does not equal the cost of shipping charged to you originally at checkout, we will invoice you for the difference and will proceed with your order as soon as the invoice is paid.

QUESTIONS?

Questions? Our friendly customer service team is on standby and can be contacted here. We typically reply within 1 business day or less. We have also answered our most frequently answered questions here!

In the mean time, take a minute to read some of our hundreds of client reviews here!

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